Are You Getting The Most Out Of Your Transportation Contracts with Ashleigh Wilson

Ashleigh Wilson is a San Francisco-based Entrepreneur raised by a used car salesman and an elevator guy.

Tapping into her roots, Ashleigh opened and sold multiple small businesses by the age of twenty until ultimately landing in the elevator business. She excelled in the industry and was leading global research projects and being mentored by the CEO of one of the leading elevator companies.

It was quickly discovered that the customers were an afterthought, and she made it her mission to prove that putting people first is profitable. Ashleigh left the corporate world and founded AuditMate, the first-ever elevator and escalator auditing, and management software.

Ashleigh is a CEO who gets results without sacrificing human dignity. In this new vanguard of leadership, if you’re not values-based and human-centric in your approach, no one succeeds. Be excellent to each other.

Episode Highlights Here:

Ashleigh:

Elevator companies just simply weren’t doing their jobs.

Pierce:

So actually, how’d you get started in

Ashleigh:

The elevator business is nepotism, I was raised, I was raised in the industry, and my stepdad has been in the elevator industry my whole life. So it’s all I’ve ever known I joined in my early 20s and I quickly found that customers were an afterthought. Customers didn’t understand their elevator contracts and elevator companies just simply weren’t doing their jobs. In 100, over $100 billion a year industry, our clients are only receiving about 50% of the services that they’re paying for. So that’s a lot of money that building owners have flying out the windows.

Pierce:

okay, so 50% of the actual like services that people are paying for they’re getting so on average they’re not getting half the stuff they’re paying for the on average

Ashleigh:

that’s correct. you know, the industry niches a lot of people don’t understand as, as we shouldn’t the difference between a door operator and a door restrictor or if it’s covered under your maintenance contract, so when you own you know, a bunch of buildings, what you care about, is the elevator going up and down, right? and we assume that our engineers or property managers have the education or the knowledge to know the differences between these services and then, many times, they don’t because the industry so niche. So what that results in is us overpaying for services and not getting the services that we’re supposed to, and at the end of the day, this makes our equipment break down faster. So, you know, we’re just losing money on elevators. Really.

Pierce:

This is fascinating because I didn’t even know this was a problem.